Fabulous Graphix & Marketing Terms & Conditions
> We can not accept responsibility for consequential damages or loss of any kind resulting from the sale, installation, or delivery of our products.
> Any verbal order will be accepted, but in the absence of any supportive documentation, Fabulous Graphixs will not be responsible for any verbal mistakes. Everything must be in writing.
> All work undertaken is under the condition that a complete, high-resolution file is supplied, complete with a color proof, pantone references and purchase order with the exact specification. Where artwork is supplied by the client, it is the responsibility of the client to ensure the artwork is in a “print ready” format. It is the responsibility of the clients designer to check the dimensions and layout of the actual vehicle(s) or the print job in question.
> Proofs are created on a flat surface and viewed at a relatively small size on computer screens and 8 inch printed paper. In cases of curves, handles, deep grooves, rubber moldings/trim, on-the-spot adjustments may be made by the installer to assure maximum readability or alignment. In many cases there are slight differences between the printed flat paper proof and the 3 dimensional curved vehicle wrap.
> When FG provides the artwork, it is essential the client fully checks the final proof with the actual vehicle to check for any variations (eg; style of lights, positioning of number plates and other major (no. of doors) or minor variations.
> The accuracy of the templates provided has a margin of error of a few percentage points. It is recommended that designers design vehicle wraps with this in mind, avoiding the extreme edges of the wrap with vital information. Measurement of the vehicle is always recommended. See our artwork guide for more detailed advice and information.
> It is the responsibility of the client to provide or purchase quality high resolution pictures for large format printing. FG will not be held responsible for low resolution images provided by the client for printing.
> It is not reasonable to expect a ink-jet printed vinyl wrap to cover and look exactly like paint or in all the same places look exactly the same. A piece of vinyl has limits and can only stretch so much before it changes color. In some cases, a relief cut has to be made into the vinyl that will reveal a small amount of the original vehicles paint color under the vinyl. In some cases a patch needs to be installed to conceal vehicles original color. It is the only option. Areas under door handles, mirrors, behind gas caps, and inside door frames will not be wrapped. If we wrap extreme curved surfaces such as mirrors and bumpers they may reveal the original paint color at the tight edges of the wrap. It has more to do with material limitations and not install quality. This is not always the case but we feel the need to address it.
> Due to the fact that a two dimensional print is being applied to a three dimensional vehicle and due to the minor variances in the accuracy of the templates. The positioning of a vehicle wrap can vary from the proof by several inches throughout the entire length of a vehicle wrap. This is normal and wraps need to be designed with this in mind.
> When FG receives original logos or Art we will not modify the color or design, because it may cause unacceptable errors. FG will not be held responsible for any design layouts provided by the client. All original art must come to FG ready to print. There will be a design fee for any changes made to client supplied art or layout. Design fee is $65.00 per hour.
> Wraps are self-adhesive vinyl that will only adhere well to catalyzed vehicle paint and glass. Poor surface paint or clear coats will not allow the vinyl adhesive to stick properly and the adhesive may fail. It is the responsibility of the vehicle owner to bring in a vehicle that is ready to be wrapped. Extreme curves and deep pockets may exceed the limits of how far the material can stretch. Again this is not paint it is a special pressure sensitive vinyl material. Vehicles are not at exact right angle curves. They maintain lines that are not 100% parallel to the ground. Due to this fact the graphics that are 2D printed graphics will not be at the exact same angle of the vehicle lines once the wrap is installed onto the 3D vehicle surface.
> Due to the limitations and the sensitivity of the various substrates, it is impossible to reproduce all colours accurately. Therefore, in the absence of a representative from your company to select the appropriate color sample, reproduction will be at our discretion.
> All quotations are valid for 30 days.
> Payment terms: 50% deposit with the order confirmation, prior to printing, with the balance to be paid prior to collection or delivery of the vehicle.
> Once the work is performed and client takes possession of the vehicle, the client must pay FG the balance due.
> Any invoice not paid within 30 days of completion are subject to a 5% fee. Storage fees will begin after 2 days unless otherwise negotiated. No vehicle or other print job will be released without final payment unless terms have been agreed upon in writing. Storage Fee is $25.00 per day on standard passenger vehicles and race vehicles. Larger vehicles will be subjected to higher fines...
> Vehicles must be delivered to our location clean and free from grease and oil, and free from existing graphics. A cleaning charge of $25.00- $80.00 will be applied if the vehicles are not in a satisfactory clean condition.
> We cannot be responsible for damage to paintwork when the vinyl is removed, and would not advise application on a re-sprayed surface, or poor quality/rusted paintwork. In addition we do not advise using non-removable vinyl on a vehicles surface. Please note, our experience shows that removal of vinyl designed for vehicle wraps, from good quality, factory original paintwork, will not damage the paintwork. However, it is the duty and responsibility of the owner of the vehicles to ensure suitability of the existing surface before it is wrapped.
> In the event that FG is asked to remove pre installed vinyl, installed by a company other than FG, FG will make every effort to remove the existing vinyl, but will not be held responsible for any damage they may occur to the surface of the painted vehicle after removal. This is due to the fact that not all pre installed vinyls are designed to be removed. In many cases pre existing vinyl are non-removable. If this is the case, FG will wrap over the existing vinyl with vinyl designed for vehicle graphics.
> When we wrap over existing vinyl stripes or letters, the new wrap is so thin on top that there will be evidence that there is old vinyl underneath the new vinyl.
> It is standard procedure in our industry to wrap over existing graphics when it can not be removed using conventional methods. FG will not be held responsible in anyway if the client is not happy because the existing graphics were not able to be removed using conventional methods of removal.
> FG does NOT engage in unconventional methods of vinyl graphics removal because it may damage the surface of the clients vehicle. Unconventional methods include, cutting or scraping of the vehicle surface or the use of harsh chemicals that may damage the vehicles painted surface.
> FG Wraps only uses vinyl adhesives that are designed for vehicle wraps. The vinyl adhesive that FG uses is designed to be removable when the time comes to remove the graphics. The removal process will not damage the surface of the vehicle because we only use materials designed for vehicle application.
> While we would like you to arrange your own driver (using your preferred delivery method), we would be willing to either select our own delivery person or provide a dedicated delivery at clients expense plus overhead charge.
> If we are installing at the client's nominated location, suitable conditions must exist. Vehicles need to be indoors, in a clean, dust free temperature controlled environment, with a power supply and good quality lighting. With a minimum of 5 feet working space around the entire vehicle. If in the opinion of the senior installer on site, conditions are not suitable for the a high quality install of the wrap / graphics the vehicle will be required to go to one of our nominated install location.
> All signs remain the property of FG until paid for in full.
> Pending payment for goods supplied, the customer holds the goods as the property of FG, and the goods must be kept identified as belonging to FG.
> If the client has a concern with the job, Client must contact FG IN WRITING before proceeding with any charge backs or credit returns. FG will be given 30 days opportunity to correct and resolve any disputes prior to any legal action or credit returns. If the customer removes or alters the job in question before we (FG) are able to inspect and or correct the issue, FG will not be responsible for a refund, credit or reinstallation/ reprint. NO EXCEPTIONS
> In the event that the customer fails to make payment, the customer irrevocably authorizes FG to remove the graphics supplied.
> In no circumstances whatsoever shall FG be liable to the buyer, arising out of the supply of goods, exceed the invoice value of those goods.
> In the case where a third party design firm is involved on behalf of the client, FG will consult and advise the third party design firm as part of the FG work order agreement, free of charge as long as FG performs the printing and installation. The client will be responsible for all FG consultation fees if the client decides to take the project else ware for printing and installation. In most cases a down payment will be recommended to cover our time.
> It is the clients responsibility read our FAQ frequently asked questions document prior to contracting FG to perform any vehicle wraps, decals, design work, printing or other services.
> The client will be responsible for the payment of all work and designs performed by FG on behalf of the client.
> FG will not accept responsibility for the inaccuracies in orders telephoned or faxed by the customer. We request that customers to send detailed proofs via email followed by printed hard copies sent to our physical address.
> FG can not be held responsible for any damage caused through the workmanship or application of the vinyl products.
> If specific PMS color matches are required, we ask that you please specify this at the time of your order in writing. FG will not be held responsible after the proofs have been signed off on and no reprints, credits, refunds or discounts will be offered.
> FG owns all rights to artwork designed until signed off on by both parties. In cases where multiple proofs are supplied, FG retains the rights to all unused artwork unless specifically laid out in writing on your invoice.
> FG will not send artwork to outside parties even after all invoices are paid. Artwork will be supplied to the customer on disc in the formats that we were paid to produce. In the case that the customer is unable to or is not familiar with what sending methods or image types to send FG will gladly help at our normal rate of $65.00 per hour with a one hour minimum.
> FG will not recreate any artwork that was created by another designer without proper releases. In the event that we do, we hold the customer responsible and accept zero liability. We will not get involved and in most cases will side with the designer if we feel you have "stolen" there artwork without due compensation.
> FG will NOT accept PERSONAL CHECKS or I.O.U.'s....in addition we do not "GIVE DEALS". We love working with our customers and with most long term built relationships we are willing to go that extra mile to make there experience with us as enjoyable as possible. Please do not walk in off the street asking us for deals...it gets old...it really does. You have 10 friends that need graphics? great...after they all come in and have paid in full, your next decals on the house...sound fair?
> All customers will be quoted on the proper materials using conventional printing and installation methods. In the case that a custom order is needed to be produced in a manner that is unfit by our standards it is the full responsibility of the customer and no refunds will be given. We can only give advise...take it or leave it.